Custom Memorial Portrait For One Pet

Creation and Shipping Time

• Standard creation: Up to 3 weeks.
• Expedited creation: As fast as 1-2 weeks.
• Shipping: Standard and expedited shipping options available at checkout.

What photos should I upload for best results?

• We want your custom product to look amazing, so we carefully review every photo you send us. If we find any issues, we’ll contact you by email and ask for better images.
• For best results, we recommend using well-lit photos taken in natural light, without flash, and preferably at your pet’s eye level. Clear, front-facing photos work best!

What product sizes are available?

• Each custom item is available in multiple sizes, so you can choose the size that works best for you.
• For example:
  Custom mugs are available in 11 oz and 15 oz sizes,
  Custom blankets are available in 50″ x 60″ and 60″ x 80″ sizes,
  Just check the product page to see the available size options.

How many pet faces can I include on one product?

• Most custom items can feature up to one to three pet faces.
• For example, on a mug, you can have one face on the front and another on the back.
• Phone cases can feature up to three pet faces.
• Be sure to check out the options listed on each product page to see what’s possible!

What is your return policy?

Because each item is custom and made just for you, we are unable to offer refunds or modifications once production of an order has begun. Thank you for your understanding!

Can I choose expedited shipping?

• Yes! All available expedited shipping options will be displayed at checkout.
• Once your item is fulfilled, we will send you a tracking number. The tracking number will begin updating once your package leaves our production facility and begins shipping to you.

Do you ship internationally?

Yes, we do! Please note that delivery times vary by country and may be subject to customs processing. Any customs duties or import fees are set by local governments and are not included in your purchase at Petdaer.