Refund Policy
Plush Products
We want you to love your petdaer, and we are committed to bringing your pet’s personality to life!
If your petdaer doesn’t quite capture their unique charm, we offer a free alteration to perfect every detail! We will contact you to send pictures of your order before shipment. You can make one modification suggestion before shipment. We will communicate with our team of artists to make any necessary alterations! Note – By accepting an Alteration of a plush product, you acknowledge exemption from our money back guarantee and the order no longer qualifies for a refund.
If you chose not to take advantage of our alteration option, a full refund is available for all Plush products including Plush Petdaer Pets, Golf Headcovers, Slippers, Magnets and Custom Bobbleheads within 30 days of delivery.
Begin either of these processes by reaching out to our dedicated Customer team before return shipping. If you need to return the product, please contact our service email to confirm first.
Non-Refundables
Products excluded from refunds include: Mugs, Blankets, Socks, Pajamas, Pillows, Portraits, Knit Sweaters, Tumblers, Yoga Mats, All apparel, Accessories Gift Cards & Plush products that have received an alteration.
For international orders – shipping, duties/taxes and rush will not be refundable.
Other
If you have any other questions regarding your order, please contact our dedicated Customer team 📭 [email protected].
